Troubleshooting Post Generation Issues

While LiGo's post generation system is designed to be reliable, you may occasionally encounter issues. This guide helps you identify and resolve common problems that can occur during post generation.

What You'll Learn

• How to troubleshoot "Failed to generate post" errors
• Solutions for slow or incomplete post generation
• What to do when post variants don't meet expectations
• Steps to take if you encounter repeated failures

Common Post Generation Issues and Solutions

"Failed to Generate Post" Error

This is the most common error and usually occurs when:

• The AI model is experiencing high demand
• There was a temporary connection issue
• The system encountered an unexpected response

Solution:

1. Wait 2-3 minutes before trying again
2. Refresh the page and attempt generation with the same input
3. If the problem persists after 2-3 attempts, try again after 15-30 minutes

Why This Works: The error typically indicates that the AI service is temporarily overloaded. A short waiting period allows the system to stabilize, and most generation requests will succeed on a subsequent attempt.

Slow Post Generation

If post generation seems to be taking longer than usual (more than 1-2 minutes):

Solution:

1. Be patient – occasionally complex posts may take longer to generate
2. If generation exceeds 3 minutes, refresh the page
3. Try generating again with the same input
4. If issues persist, try a slightly shorter or simpler prompt

Pro Tip: Generation time can vary based on overall system load and the complexity of your input. Simple, straightforward prompts generally process faster.

Incomplete or Cut-Off Posts

Sometimes posts may appear to be incomplete or abruptly cut off:

Solution:

1. Check if you're viewing the entire post (scroll down if necessary)
2. Try regenerating the post
3. If the issue persists, try a more specific prompt with clearer structure
4. Consider generating a shorter post length if you consistently see truncation

Low-Quality or Irrelevant Posts

If the generated posts don't match your expectations in terms of quality or relevance:

Solution:

1. Make your input more specific with clearer details about what you want
2. Check your content theme settings to ensure they accurately reflect your expertise and style
3. Try different post lengths – sometimes shorter or longer formats work better for certain topics
4. Add example phrases or key points you want included in your input

Pro Tip: The more specific your input, the more targeted the output will be. Vague prompts often lead to generic content.

Persistent Generation Issues

If you encounter persistent generation problems across multiple attempts:

Technical Troubleshooting Steps

1. Clear Browser Cache:

   • Go to your browser settings
   • Find the option to clear browsing data
   • Select cache and cookies
   • Clear data and try again

2. Try a Different Browser:

   • Generation issues can sometimes be browser-specific
   • Try using Chrome, Firefox, Safari, or Edge

3. Check Internet Connection:

   • Post generation requires a stable internet connection
   • Try connecting to a different network if available

Account-Related Checks

1. Verify Usage Limits:

   • Check if you've reached your plan's post generation limit
   • This information is visible in the post generation interface

2. Confirm Subscription Status:

   • Go to Billing & Subscription to verify your account is active
   • Check for any payment issues that might affect service

When to Contact Support

If you've tried the solutions above and still encounter issues, it's time to contact support:

1. When to reach out:

   • After trying the solutions above multiple times
   • If you encounter error messages not covered in this guide
   • If generation issues persist for more than 24 hours

2. How to contact support:

   • Click the support icon in the bottom right corner of the app
   • Provide details about the specific error message you're seeing
   • Include information about your browser and device
   • Describe the steps you've already taken to resolve the issue

Preventative Measures

To minimize generation issues in the future:

1. Optimize Your Inputs:

   • Keep prompts clear and specific
   • Avoid extremely long or complex inputs
   • Structure your requests logically

2. Create During Off-Peak Hours:

   • If possible, generate posts during off-peak hours (early morning or late evening)
   • Weekend generation often experiences fewer delays

3. Regular Browser Maintenance:

   • Clear cache regularly
   • Keep your browser updated
   • Consider using Chrome for optimal performance

Common Questions

Does the length of my input affect generation reliability?

Very long inputs (several paragraphs) might slightly increase the chance of generation issues. Focus on concise, clear prompts when possible.

Why might generation work fine one day but fail the next?

AI model load varies day by day and hour by hour. Occasional fluctuations in performance are normal and usually resolve quickly.

Will regenerating the same post multiple times count against my plan limits?

Yes, each generation attempt counts toward your monthly post generation limit, even if it results in an error.

Can I get a refund for failed generations that count against my limit?

For persistent issues that significantly impact your usage, contact support. They can review your account and may offer appropriate adjustments.

Related Resources

• Post Generation & Customization Guide

• Theme Configuration Problems

• Usage Limits Guide