Chrome Extension LinkedIn Profile Errors

The LiGo Chrome extension integrates directly with LinkedIn profiles to enable lead saving, engagement, and content generation. When this integration encounters issues, it can disrupt your LinkedIn workflow. This guide helps you identify and resolve common Chrome extension problems related to LinkedIn profiles.

What You'll Learn

• How to troubleshoot missing right-click context menu options on LinkedIn profiles
• Solutions for CRM integration errors when adding prospects
• Fixing connection issues between the extension and LinkedIn
• Steps to take when profile data doesn't load correctly

Common LinkedIn Profile Integration Issues

"Failed to Verify LinkedIn Profile" Error

This is the most common error with the Chrome extension and typically appears when there's a disconnect between the extension and your LinkedIn profile data in the web app.

Solution:

1. Verify your LinkedIn profile in the web app:

   • Log in to your LiGo web application
   • Go to Settings > Profile
   • Check that your LinkedIn profile is correctly linked
   • Ensure your profile picture and username appear properly
   • If only the profile link shows but your picture/name don't appear, you may need to reconnect

2. If verification fails after checking the web app:

   • Completely uninstall the Chrome extension
   • Reinstall it from the Chrome Web Store
   • Log back into your LiGo account through the extension

3. Check extension permissions across sites:

   • Sometimes disabling the extension on certain sites (like Reddit or Twitter) can cause verification issues
   • Ensure the extension has proper permissions across all sites

Root Cause: This error typically occurs after clearing your browser cache or when extension permissions have been modified. The reinstallation process restores the proper connection between the extension and your LinkedIn data.

Right-Click Context Menu Not Appearing

If you don't see the LiGo options when right-clicking on LinkedIn profiles or posts:

Solution:

1. Verify extension installation:

   • Check that the LiGo extension icon appears in your Chrome toolbar
   • If not visible, click the puzzle piece icon to see hidden extensions
   • Enable LiGo if it's disabled

2. Refresh LinkedIn:

   • Reload the profile page or feed you're viewing
   • Right-click again to see if the context menu appears

3. Check extension permissions:

   • Right-click the LiGo extension icon
   • Select "Manage extension"
   • Ensure it has permission to access LinkedIn

4. Reinstall if necessary:

   • Uninstall the extension from Chrome
   • Install it again from the Chrome Web Store
   • Log back into your LiGo account

Pro Tip: Right-click anywhere on a LinkedIn profile page to access "Save to LiGo's CRM" option, or right-click on any LinkedIn post to access "Generate comments for this post" option.

Profile Data Not Loading in "Add to LiGo" Modal

If the "Add to LiGo" modal appears but doesn't show the correct profile information:

Solution:

1. Close the modal and try again:

   • Click outside the modal or the X button to close it
   • Right-click and select "Save to LiGo's CRM" again to reopen with fresh data

2. Verify you're on a standard profile page:

   • The extension works best on standard LinkedIn profile pages
   • It may not function properly on company pages or other LinkedIn sections

3. Check for LinkedIn layout changes:

   • If LinkedIn has recently updated its interface, the extension might need an update
   • Check if an extension update is available in the Chrome Web Store

4. Try incognito mode as a test:

   • Open an incognito window (Ctrl+Shift+N)
   • Enable the LiGo extension in incognito
   • Log in and test if the issue persists

CRM Integration Errors When Saving Profiles

If you encounter errors when trying to save a profile to your LiGo CRM:

Solution:

1. Check your input data:

   • Ensure required fields are completed in the "Add to LiGo" modal
   • Try simplifying what you enter (avoid special characters or very long notes)

2. Verify your subscription status:

   • Confirm your LiGo account is active and not in a trial that has ended
   • Check if you've reached your CRM storage limits

3. Test your internet connection:

   • Ensure you have a stable connection
   • Try connecting to a different network if available

4. Clear extension cache:

   • Right-click the LiGo extension icon
   • Select "Manage extension"
   • Click "Clear cache" (if available) or remove and reinstall

Duplicate Leads in CRM After Saving

If the same profile gets added multiple times to your CRM:

Solution:

1. Check your leads in the web app:

   • Go to "My Leads" in the LiGo web application
   • Identify and delete duplicate entries

2. Avoid multiple right-clicks:

   • Use the "Save to LiGo's CRM" option only once per profile
   • Wait for confirmation before taking additional actions

3. Report the issue to support:

   • If the problem occurs consistently
   • Include details about the specific profiles causing duplicates
   • Note your browser version and any extensions that might conflict

Extension Authentication Issues

Extension Shows "Not Logged In" Status

If the extension indicates you're not logged in despite being logged into the web app:

Solution:

1. Log in directly through the extension:

   • Click the LiGo extension icon
   • Enter your credentials in the login form
   • Ensure "Keep me logged in" is selected

2. Clear cookies and site data:

   • Open Chrome Settings > Privacy and Security
   • Click "Clear browsing data"
   • Select "Cookies and site data"
   • Clear data for the LiGo domain

3. Check for browser privacy settings:

   • Some privacy extensions or settings block cross-site cookies
   • Add LiGo to your allowed sites list in any privacy extensions

Extension Disconnects Frequently

If you find yourself needing to log in repeatedly:

Solution:

1. Check Chrome settings:

   • Ensure Chrome isn't set to clear cookies on exit
   • Verify that third-party cookies are allowed

2. Update Chrome:

   • Outdated browsers can cause extension authentication issues
   • Ensure you're running the latest Chrome version

3. Disable interfering extensions:

   • Privacy or ad-blocking extensions can interfere with LiGo
   • Temporarily disable other extensions to identify conflicts

Fixing LinkedIn Integration Issues

Complete Extension Reset

For persistent problems, a complete reset often helps:

1. Uninstall the LiGo extension:

   • Right-click the extension icon
   • Select "Remove from Chrome"
   • Confirm removal

2. Clear related data:

   • Go to Chrome Settings > Privacy and Security
   • Click "Site Settings" > "Cookies and site data"
   • Search for LiGo and LinkedIn domains
   • Remove stored data

3. Restart your browser:

   • Close Chrome completely
   • Reopen and reinstall the extension
   • Log in with your credentials

Browser Compatibility Check

Verify your browser environment:

1. Make sure you're using Google Chrome:

   • The extension is optimized for Chrome
   • It may not function properly in other browsers

2. Check Chrome version:

   • Go to Chrome menu > Help > About Google Chrome
   • Update to the latest version if needed

3. Disable hardware acceleration if issues persist:

   • Go to Chrome Settings > Advanced > System
   • Turn off "Use hardware acceleration when available"
   • Restart Chrome and test again

When to Contact Support

If you've tried the solutions above and still encounter issues:

1. Report these specific problems immediately:

   • Missing right-click context menu options across multiple profiles
   • Consistent CRM integration failures
   • Data not transferring correctly to the CRM
   • Authentication loops that prevent usage

2. Include in your support request:

   • Your Chrome version
   • Screenshot of the issue
   • List of other extensions you have installed
   • Steps you've already taken to troubleshoot

Common Questions

Will the extension work on LinkedIn's mobile app?

No, the LiGo extension is designed for desktop browsers only. It won't function in mobile apps or mobile browsers.

Can I use the extension in browsers other than Chrome?

The extension is optimized for Google Chrome and Microsoft Edge. While some other Chromium-based browsers might work, we officially support Chrome and Edge for the best experience.

What LinkedIn pages does the right-click context menu work on?

The "Save to LiGo's CRM" option should appear when right-clicking on standard LinkedIn profile pages. It may not work on company pages, group pages, or other LinkedIn sections.

Does the extension capture all profile data automatically?

The extension captures basic profile information automatically, but you'll need to manually add notes, tags, and select the appropriate stage in the CRM.

Do I need a paid LiGo subscription to use the profile saving feature?

Yes, saving LinkedIn profiles to the CRM requires a Standard or Premium subscription. Free trial users have limited access to this feature.

Related Resources

• Chrome Extension Comment Generation Issues
• Generating Posts from Chrome Extension
• Saving Leads from LinkedIn to LiGo CRM
• Creating Post Style Packs