Chrome Extension Comment Generation Issues

If you're experiencing problems generating comments on LinkedIn posts using the LiGo Chrome extension, this guide provides step-by-step solutions to get you back up and running.

What You'll Learn

• How to fix comment generation issues for existing users
• Solutions for new users experiencing setup problems
• Understanding when reinstallation is necessary
• Steps for proper extension authentication

Quick Solutions by User Type

For Existing Users (Extension Previously Worked)

If the comment generation feature was working before but suddenly stopped:

Solution 1: Reinstall the Extension (Recommended)

This is the fastest and most reliable fix that works in all cases:

1. Remove the extension:

   • Right-click the LiGo extension icon in your Chrome toolbar
   • Select "Remove from Chrome"
   • Confirm the removal

2. Reinstall from Chrome Web Store:

   • Visit the LiGo Chrome Extension page
   • Click "Add to Chrome"
   • Click "Add extension" when prompted

3. Sign in to your account:

   • Click the LiGo extension icon
   • Enter your LiGo credentials
   • Ensure you're logged in successfully

4. Test comment generation:

   • Go to LinkedIn
   • Right-click on any post
   • Select "Generate comments for this post"

Solution 2: Sign Out and Back In

If you prefer not to reinstall:

1. Sign out from the extension:

   • Click the LiGo extension icon
   • Look for "Sign Out" or "Logout" option
   • This will trigger the login page to open

2. Sign back in:

   • Enter your LiGo credentials on the login page
   • Complete the sign-in process

3. Close the extension sidebar:

   • Close the LiGo extension sidebar if it's open

4. Refresh LinkedIn:

   • Go to LinkedIn and refresh the page
   • Wait for the page to fully load

5. Test the extension:

   • Open the LiGo extension sidebar
   • Right-click on a LinkedIn post
   • Try generating comments

For New Users (First-Time Setup Issues)

If you're a new user and comments aren't generating:

1. Close the extension sidebar:

   • If the LiGo extension sidebar is open, close it first

2. Sign in to the extension:

   • Click the LiGo extension icon in your toolbar
   • Enter your LiGo account credentials
   • Make sure you're successfully logged in

3. Navigate to LinkedIn:

   • Go to LinkedIn.com
   • Refresh the LinkedIn page completely
   • Wait for the page to fully load

4. Open the extension sidebar:

   • Click the LiGo extension icon to open the sidebar

5. Test comment generation:

   • Right-click on any LinkedIn post
   • Select "Generate comments for this post"
   • The feature should now work properly

Browser Compatibility Requirements

Before troubleshooting, ensure you're using a supported browser:

Supported Browsers:

• Google Chrome (recommended)
• Microsoft Edge

Unsupported Browsers:

• Safari
• Firefox
• Mobile browsers
• Tablet browsers

If you're using an unsupported browser, switch to Chrome or Edge to use the extension.

Common Error Messages and Solutions

"Authentication Failed" or "Please Log In"

Solution:

1. Sign out of the extension completely
2. Clear your browser cache for LiGo domains
3. Sign back in with your credentials
4. If issues persist, reinstall the extension

"Feature Not Available" or "Credits Exhausted"

Solution:

1. Check your subscription status in the LiGo web app
2. Verify you have comment credits remaining
3. Consider purchasing additional credits if needed

"Network Error" or "Connection Failed"

Solution:

1. Check your internet connection
2. Disable other browser extensions temporarily
3. Try switching to a different network
4. Contact support if the problem persists across networks

When Reinstallation is Necessary

Reinstall the Chrome extension when you experience:

• Comment generation completely stopped working
• Extension appears offline despite internet connection
• Authentication loops or repeated login prompts
• Extension doesn't respond to right-clicks on LinkedIn
• Error messages about missing permissions

Remember: Reinstallation is the most reliable solution and typically resolves 90% of extension issues.

Preventing Future Issues

Best Practices

1. Keep Chrome updated:

   • Regularly update to the latest Chrome version
   • Outdated browsers can cause compatibility issues

2. Maintain extension permissions:

   • Don't disable the extension on LinkedIn.com
   • Ensure it has permission to access LinkedIn data

3. Avoid conflicting extensions:

   • Be cautious with other LinkedIn automation tools
   • Privacy extensions may interfere with LiGo functionality

4. Regular sign-ins:

   • If you clear browser data frequently, remember to sign back in
   • Keep your LiGo credentials handy for quick re-authentication

Advanced Troubleshooting

Clear Extension Data

If standard solutions don't work:

1. Go to Chrome Settings > Privacy and Security
2. Click "Site Settings" > "Cookies and site data"
3. Search for "ligo" and "linkedin"
4. Remove all stored data for both domains
5. Restart Chrome and reinstall the extension

Check Extension Permissions

1. Right-click the LiGo extension icon
2. Select "Manage extension"
3. Ensure "Allow on all sites" is enabled
4. Check that LinkedIn.com is not in any blocked sites list

When to Contact Support

Contact LiGo support if:

• Reinstallation doesn't resolve the issue
• You're using a supported browser but still have problems
• Error messages persist across multiple troubleshooting attempts
• The extension worked previously but now shows consistent failures

Include in your support request:

• Your browser and version
• Steps you've already tried
• Screenshots of any error messages
• Whether you're a new or existing user

Related Resources

• Chrome Extension Quick Fix Guide
• Chrome Extension LinkedIn Profile Errors
• Browser & Device Requirements
• Creating Comment Style Packs
• LiGo Credits System Guide
• Purchase Additional Credits
• LiGo Chrome Extension Compliance Update