Chrome Extension Quick Fix Guide

Your LiGo Chrome extension stopped working? Here's the fastest way to fix it.

The 40-Second Fix (Works 90% of the Time)

Did your extension work before? If yes, reinstall it. This fixes most issues instantly.

How to Reinstall LiGo's Chrome Extension

1. Open Chrome extensions page

   • Type chrome://extensions/ in your address bar and press Enter

2. Find LiGo extension

   • Look for "LiGo" in the list of extensions

3. Remove it

   • Click the "Remove" button next to the LiGo extension

4. Get it back immediately

   • The page will show a "Reinstall" button - click it
   • If no reinstall button appears: Go to Chrome Web Store and install

5. Log back in

   • Use your existing LiGo email and password
   • Do NOT create a new account

6. Test it

   • Go to LinkedIn and refresh the page (press F5)
   • Right-click on any post to see "Generate comments for this post" option
   • Wait for a few seconds, extension can take a few seconds to "kickstart" for the first time (but never more than 10 seconds, if it's taking longer on a "modern system", please click the extension icon and open the sidebar manually and then try generating comments again).
   • Done! Should work now.

If Reinstalling Didn't Work

Try the manual logout/login process:

Manual Logout/Login Process

1. Find your profile picture

   • In the LiGo extension sidebar, look at the bottom right
   • You'll see a small circular profile picture

2. Logout

   • Hover over that profile picture
   • Click "Log out" when the option appears

3. Close the sidebar

   • Close the entire LiGo extension sidebar

4. Login again

   • A new tab will open automatically
   • Enter your LiGo email and password

5. Back to LinkedIn

   • Return to LinkedIn
   • Press F5 to refresh the page
   • Right-click on posts to test functionality
   • Open LiGo extension sidebar again if needed

Browser Requirements

LiGo works on:

• Google Chrome (best option)
• Microsoft Edge

LiGo does NOT work on:

• Mobile phones (never will - Chrome extensions don't work on mobile)
• Tablets (not supported)
• Firefox, Safari, or other browsers

Common Problems & Quick Answers

"I don't see the right-click options on LinkedIn posts"

• Refresh LinkedIn (press F5)
• Make sure you're on a desktop computer
• Check that you're using Chrome or Edge

"Extension was working last month, now it's broken"

This happens because authentication tokens expire to follow security best practices. Reinstalling always fixes it.

"I'm on my phone and it's not working"

Chrome extensions don't work on mobile devices. You need a desktop computer with Chrome or Edge.

"I use Firefox/Safari"

LiGo only officially supports Chrome and Edge. Install one of those browsers for the best experience.

Still Broken?

If neither solution worked, you might have a unique issue. Contact support and include:

• Your browser (Chrome or Edge) and version
• Your operating system (Windows/Mac/Linux)
• What exactly you see when it's not working (an image/video would be super helpful)

Support Email: Use the 'blue icon' that appears at the bottom right in the [/dashboard](LiGo web application) on most pages.

Why These Solutions Work

• Reinstalling clears corrupted data and refreshes authentication tokens
• Manual logout/login refreshes your authentication without removing the extension
• Most extension issues are authentication-related, not functional problems

Prevention Tips

• Update Chrome/Edge regularly
• Don't disable the extension on LinkedIn
• Sign back in promptly if you clear browser data
• Avoid using multiple LinkedIn automation tools simultaneously

Related Resources

• Detailed Comment Generation Troubleshooting
• Chrome Extension Profile Errors
• Browser & Device Requirements