Troubleshooting Publishing & Scheduling Errors

When publishing or scheduling your LinkedIn content through LiGo, you may occasionally encounter issues that prevent posts from publishing correctly. This guide helps you identify and resolve common publishing and scheduling problems.

What You'll Learn

• Solutions for when posts fail to publish
• How to handle duplicate posts that publish multiple times
• Troubleshooting scheduled posts that don't go live
• Steps to take when posts disappear or publish with errors

Common Publishing Issues and Solutions

Posts Fail to Publish

If you click "Publish Now" but nothing happens or you receive an error message:

Solution:

1. Wait 1-2 minutes and check your LinkedIn profile

   • Sometimes posts publish successfully despite error messages
   • LinkedIn's API may have a slight delay in confirming publication

2. If the post still hasn't appeared:

   • Try publishing again after refreshing the page
   • Check your LinkedIn connection status (you may need to reconnect your account)
   • Verify that your post doesn't violate LinkedIn's content policies

Root Cause: This issue typically occurs due to temporary LinkedIn API communication problems. In most cases, it resolves on its own after a brief wait.

Multiple Duplicate Posts Published

If your post publishes multiple times when you only clicked once:

Solution:

1. Immediately delete the duplicate posts from your LinkedIn profile
2. Report the issue to LiGo support:
   • Click the support icon in the bottom right corner
   • Provide details about what happened
   • Include screenshots if possible
   • Mention the time and date of the occurrence

Important: This is an uncommon issue that requires attention from our support team. Always report duplicate publishing so we can investigate and prevent recurrence.

Common Scheduling Issues and Solutions

Scheduled Posts Don't Publish

If your scheduled post doesn't go live at the designated time:

Solution:

1. Check the Scheduled Posts tab in LiGo:

   • Verify the post still appears in your scheduled queue
   • Confirm the scheduled date and time have actually passed
   • Check if there's an error status next to the post

2. If the post shows as "Failed" or remains in the queue past its time:

   • Click "Publish Now" to attempt immediate publishing
   • If that fails, try rescheduling for a new time
   • Ensure your LinkedIn connection is still active

Pro Tip: LiGo uses a cron job-based implementation for scheduled posts rather than LinkedIn's native scheduling. This approach improves reach but may occasionally require manual intervention if background processes are interrupted.

Scheduled Posts Disappear

If a post you've scheduled is no longer visible in your queue:

Solution:

1. Check the "Published" tab to see if it published automatically
2. Look in the "Needs Review" tab to see if it was moved there
3. Check all variants of your post in the editor to ensure you didn't accidentally delete it
4. If truly missing:
   • Create the post again
   • Report the issue to support with details about the missing post

Empty or Incomplete Posts Published

If a scheduled post publishes but appears empty or incomplete on LinkedIn:

Solution:

1. Immediately delete the incomplete post from LinkedIn
2. Check the post in LiGo to verify its content is complete
3. Try publishing manually rather than scheduling
4. Report the issue to support with:
   • Screenshots of the incomplete post
   • Screenshots of how the post appears in LiGo
   • The scheduled time and date

Troubleshooting Scheduled Content

For optimal scheduled publishing performance:

Check the Scheduled Posts Tab Regularly

1. Navigate to the top navigation and click the "Scheduled" tab
2. Review all upcoming scheduled posts
3. Verify dates, times, and content for accuracy
4. Make any needed adjustments well before publication time

Verify Post Status after Scheduled Time

1. After a post's scheduled time passes, check:

   • Your LinkedIn profile to confirm publication
   • The "Published" tab in LiGo
   • The "Scheduled" tab to ensure it's no longer there

2. If issues are found:

   • Take screenshots of the current status
   • Note the exact scheduled time and actual time
   • Include this information in your support request

Special Scenarios and Solutions

Posts Disappear When Editing Variants

If your post disappears when you're editing or removing variants:

Solution:

1. Check the "Needs Review" tab to see if it was moved there
2. Look in your drafts on LinkedIn to see if it was saved there
3. If truly gone, recreate the post and avoid editing multiple variants simultaneously
4. Report the issue to support with details about what actions you were taking

LinkedIn Connection Issues

If you encounter messages about LinkedIn authentication or permissions:

Solution:

1. Go to Settings > Connected Accounts
2. Disconnect your LinkedIn account
3. Reconnect following the authorization prompts
4. Try publishing or scheduling again

When to Contact Support

Support should be contacted in these specific scenarios:

1. Multiple posts published: Always report duplicate publishing
2. Missing scheduled posts: When posts disappear from your queue without publishing
3. Persistent publishing failures: After trying the solutions in this guide without success
4. Empty or corrupted posts: When posts publish with missing content or formatting issues

To contact support effectively:

1. Click the support icon in the bottom right corner
2. Include:
   • Screenshots of the issue
   • The exact steps you took before encountering the problem
   • Timestamps of when the issue occurred
   • Steps you've already taken to troubleshoot

Preventative Measures

To minimize publishing and scheduling issues:

1. Avoid last-minute scheduling:

   • Schedule posts at least 12-24 hours in advance when possible
   • This provides buffer time to address any issues

2. Perform regular connection checks:

   • Verify your LinkedIn connection monthly
   • Reconnect if you've changed passwords or account settings

3. Monitor scheduled posts:

   • Check your scheduled queue weekly
   • Verify important posts a day before they're set to publish

4. Keep post content simple:

   • Avoid unusual characters or excessive formatting
   • Keep posts within LinkedIn's standard limits

Common Questions

Will my scheduled posts publish if I log out of LiGo?

Yes, the scheduling system works independently of your login status. Posts will publish at their scheduled time even if you're not actively using LiGo.

What happens if my LinkedIn connection expires before a scheduled post?

The post will fail to publish. Check your connection status regularly, especially if you change your LinkedIn password.

Do I need to keep the LiGo tab open for scheduled posts to publish?

No, scheduled publishing works in the background and doesn't require you to have LiGo open in your browser.

Why should I use LiGo's scheduler instead of LinkedIn's native scheduling?

LiGo uses direct publishing rather than LinkedIn's scheduling API, which typically results in better reach and engagement for your content.

Can I edit a post after scheduling it?

Yes, you can edit scheduled posts at any time before they publish. Just find the post in your Scheduled tab and make your adjustments.

Related Resources

• Post Scheduling & Publishing Guide
• Post Generation Issues
• Chrome Extension LinkedIn Profile Errors
• Support